Need help with Rock & Stone Identifier, subscriptions, scan limits, or identification quality? Email MapleByte support and we will help.
For bug reports, feature requests, subscription questions, purchase restoration, or general support, include your device model, iOS version, and a short description of the issue.
support@maplebyte.xyzThe App uses AI vision to suggest likely rocks, minerals, crystals, and gemstones. Results are educational and best-effort, not lab-confirmed.
No. The App is not an authenticity test, appraisal tool, or valuation service. It cannot replace professional gemological testing.
Results may include likely name, confidence, physical properties, chemical clues, formation, age range, usage, similar examples, and field notes when available.
Open the App, go to Settings, and tap Restore Purchases. Use the same Apple ID used for the original purchase.
On iPhone, open Settings, tap your Apple ID, then Subscriptions. Your access continues until the end of the current billing period.
Photos are sent for identification and are not permanently stored on our servers. Saved scan history is stored locally on your device. See the Privacy Policy for details.
Identification requires internet access because AI processing happens through our backend. Saved collection entries can be viewed from your device.