Support
Need help with subscriptions, restore purchases, scan quality, safety wording, or a broken screen? Email us with your device model, iOS version, and what happened.
Contact
The support email for Snake Identifier & AI Scanner is:
support@maplebyte.xyzFAQ
Is the identification guaranteed?
No. Results are AI-generated suggestions and can be wrong. Use them for education only.
Can the app tell me whether a snake is safe?
The app may show cautious risk cues, but you should never approach, handle, provoke, capture, or relocate a snake based on an app result.
What should I do after a bite?
Move away from the snake and contact local emergency services or poison control immediately.
How do I restore Pro?
Open Settings in the app and use Restore Purchases while signed into the Apple ID used for purchase.