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Support

Questions about scans, subscriptions, or pricing estimates? Email us and include as much detail as possible so we can reproduce the issue quickly.

Contact MapleByte

For bug reports, purchase issues, feature requests, or general help, email the support address below. We aim to reply within 1-2 business days.

admin@maplebyte.xyz

Useful details to include

Tell us your device model, iOS version, app version, and what happened right before the problem occurred. Screenshots are helpful when the issue is visual.

Fast scan
Collection memory
Private by default

Frequently asked questions

Do I need an account to use the app?

No. The initial release is designed without required sign-in.

How do I cancel a subscription?

Open your iPhone Settings, tap your Apple ID, then go to Subscriptions. Apple manages billing and cancellation.

How do I restore purchases on a new device?

Use the same Apple ID and restore purchases from inside the app when that flow is available.

How accurate are the price estimates?

Estimates are best-effort and depend on recent market signals, card condition, and available comparables. They are intended as guidance, not a guaranteed resale price.

Where can I read the privacy policy?

You can review it here: Privacy Policy.